Cookie Policy

This Cookie Policy explains how Grasp IT Pty Ltd uses cookies and similar technologies when you access our websites, web applications, customer portals and online services.

Effective Date: 15 July 2026

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website or use a web application. They help websites function efficiently and provide information to website owners about how their services are used.

Cookies may include:

  • Session cookies, which are removed when you close your browser.
  • Persistent cookies, which remain on your device for a defined period.
  • First-party cookies, which are set directly by our websites or applications.
  • Third-party cookies, which are set by external service providers.

2. Why We Use Cookies

We may use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Improve website and application performance
  • Analyse website and application usage
  • Secure our services
  • Detect and prevent fraud
  • Personalise content and user experiences

3. Types of Cookies

Strictly Necessary Cookies Required

These cookies are essential for our websites and applications to operate securely and correctly.

Examples include:

  • Login session cookies
  • Security tokens
  • CSRF protection
  • Load balancing
  • User authentication

These cookies cannot normally be disabled through our Cookie Preferences Centre because the service may not function without them.

Functional Cookies Optional

Functional cookies remember choices you make and allow us to provide enhanced features.

They may remember:

  • Language preferences
  • Theme settings
  • Layout preferences
  • Accessibility settings
  • Recently viewed items

Analytics Cookies Consent

Analytics cookies help us understand how visitors use our websites and applications.

They may help us measure:

  • Visitor numbers
  • Popular pages
  • Application performance
  • Errors
  • User journeys

Examples may include:

  • Google Analytics
  • Matomo
  • Microsoft Clarity

These cookies require consent where required by applicable law.

Marketing Cookies Optional

Marketing cookies may be used to measure advertising, deliver relevant advertisements and track marketing campaign performance.

They may be used for:

  • Advertising
  • Remarketing
  • Conversion tracking
  • Social media integrations

Examples may include:

  • Google Ads
  • Meta Pixel
  • LinkedIn Insight Tag

These cookies are optional.

6. Managing Cookies

You may manage cookies by:

  • Using our Cookie Preferences Centre
  • Adjusting your browser privacy settings
  • Deleting cookies stored on your device
  • Blocking selected cookies through your browser

Most browsers allow you to review, block or delete cookies. The exact steps vary depending on the browser and device you use.

Disabling strictly necessary cookies may prevent parts of our websites or applications from functioning correctly.

7. Third-Party Cookies

Some external service providers may place cookies on your device when their services are used through our websites or applications.

These providers may include:

  • Google
  • Microsoft
  • LinkedIn
  • Meta
  • Stripe
  • PayPal

Third-party cookies are controlled by the relevant provider. You should review each provider's privacy and cookie policies for information about how they process personal information.

8. Updates

We may update this Cookie Policy periodically to reflect changes to our services, the cookies we use, technology, business practices or applicable laws.

The effective date displayed at the top of this policy indicates when the policy was last updated.

9. Contact

For questions regarding cookies, privacy or your consent preferences, contact:

Contact
Privacy Officer
Company
Grasp IT Pty Ltd
Email
privacy@graspit.com.au

GDPR Compliance Statement

Grasp IT Pty Ltd is committed to applying privacy by design and privacy by default when developing and operating its services.

We implement appropriate technical and organisational measures designed to ensure that personal information is:

  • Processed lawfully, fairly and transparently
  • Collected only for specified, explicit and legitimate purposes
  • Limited to what is necessary through data minimisation
  • Accurate and kept up to date where necessary
  • Retained only for as long as necessary
  • Protected against unauthorised or unlawful processing
  • Protected against accidental loss, destruction or damage

Consent

Where consent is required, we aim to ensure that it is:

  • Freely given
  • Specific
  • Informed
  • Unambiguous
  • As easy to withdraw as it is to provide

We maintain records of processing activities where required, conduct privacy and security risk assessments where appropriate and work with trusted service providers under data protection agreements designed to safeguard personal information.